Cabinet Report

 

Report of Deputy Chief Executive – Transformation and Operations

Author: Adrianna Partridge

Telephone: 07717 355143

Textphone: 18001 01235 422485

E-mail: adrianna.partridge@southandvale.gov.uk

Wards affected: N/A

 

Cabinet member responsible:

Cllr Maggie Filipova-Rivers (South)

Maggie.Filipova-Rivers@southoxon.gov.uk Mob: 07850 141623

Cllr Helen Pighills (Vale)

helen.pighills@whitehorsedc.gov.uk Tel: 01235 534446

To: CABINET

Date: South: 10 March 2022, Vale: 8 March 2022

 

 

Covid response update and next steps

Recommendations

(a) That Cabinet note the councils Covid-19 community support response activity to date and the agreed staff structure to continue the response and progress the recovery programmes.

(b) That Cabinet supports the principles outlined within the attached Oxfordshire Covid-19 Recovery and Renewal Framework.

 

Purpose of Report

1.    To update Cabinet on the councils Covid-19 community and business support response activity to date, and on the agreed staff structure to continue the councils’ response and to progress the recovery programmes.

2.    That Cabinet supports the principles outlined within the attached Oxfordshire Covid-19 Recovery and Renewal Framework.

Corporate Plan Measures

3.    This work supports delivery of a large number of corporate plan measures contained in the following themes; for South ‘improved economic and community wellbeing’ and Vale ‘working in partnership’ and ‘building healthy communities’. In addition, the councils along with many other public sector bodies were given considerable additional responsibilities to support communities under the public sector duty to support the national effort through the pandemic.

Background

4.    The councils’ response to supporting residents and businesses through the pandemic, involved establishing a South and Vale Community Support Hub in June 2020, and the refocussing of council services to ensure that support could be effectively provided to residents and businesses throughout the pandemic. 

5.    Initially support for residents was very practical around contact, the collection of prescriptions and delivery of food parcels to members of the community who in the main were classed as clinically vulnerable or clinically extremely vulnerable (CEV) and had been advised to shield to limit their exposure to the Covid-19 virus by government. Grants to businesses were also issued at pace, to assist them to operate under Covid-19 restrictions.  As the pandemic has progressed, the councils’ response has widened to a number of support activities.

6.    A summary of the support activities undertaken is below, with more detail presented in Appendix One, Two and Three. These activities were delivered by South and Vale staff in co-ordination with partners across the Oxfordshire system. 

·        Grant schemes: researching, designing, establishing and administering the following grant schemes for individuals, families, Voluntary and Community Sector organisations and businesses:

o   Emergency Assistance Grants (EAG)

o   Winter Support Grant (WSG)

o   Covid Support Grant (CSG)

o   Household Support Grant (HSG)

o   Additional Restrictions Grant (ARG)

o   Local Restrictions Support Grant (LRSG)

o   Omicron Hospitality, Leisure & accommodation Grant (OHLG)

o   Test and Trace Support Payments (TTSP)

o   Covid-19 Additional Relief Fund (CARF)

o   Covid-19 emergency councillor grant (South and Vale)

o   Covid-19 councillor grants (South only)

o   Voluntary and Community Sector (VCS) Transportation Grant

o   Co-ordination of Contain Outbreak Management Fund (COMF) budget and bids

·        Voucher support - distributing supermarket vouchers for test and trace support payments (TTSP) recipients.

·        Welfare check calls - undertaking outbound calls to TTSP recipients and welfare check calls to those self- isolating and dealing with inbound referrals needing further support - calls, emails, webform.

·        Community site visits – to support the national and local approach for the test and trace system and to check that CEV residents who had not responded to previous telephone contacts to offer support were ok.

·        Food parcel provision - proving food parcels to support vulnerable residents.

·        System co-ordination – organising mutual aid staffing requests to support health partners in the delivery of the vaccination programme. 

·        Quarantine Hotels - transporting PCR tests to/from quarantine hotels.

·        Research and development – leading for Oxfordshire to support the system wide CEV recovery programme.

·        Community food network - liaison with network partners and input into strategy work.

·        Proactive communications - campaigns ran throughout the year supporting the practical response work of teams and engaged residents with Covid safety and support messages.

 

Current and future working arrangements

7.    The councils’ role has evolved over time and currently the community support hub mainly provides direct support via a range of grant funded schemes to those struggling financially to afford food and basic supplies such as heating and power. Also, staff provide signposting advice and guidance to anyone in the community who asks for it regarding a wide range of issues such as wellbeing, mental health and financial support.

8.    To support the national test and trace initiative Environmental Health staff undertake visits to those who have tested positive to encourage compliance with quarantine obligations and request the individuals make contact with the Oxfordshire test and trace team (OxLOCT). They have also conducted proactive district town reviews to check for general compliance levels and have provided guidance to businesses for the county wide ventilation project. Support for businesses is currently in place through the provision of advice and guidance, the discretionary Winter Support Grant and Covid safe networking events.  Additional support for small businesses using COMF funding to provide an e-commerce platform is planned shortly.

9.    Initially the South and Vale community hub was established up to the end of March 2021, then this was extended to the end of March 2022.  However, given the ongoing nature of the pandemic and negative impacts on vulnerable residents, the structure as set out in Appendix Four has been extended to the end of March 2023 using COMF funding. Support capacity for other teams will be met by a combination of existing resources and additional staff funded through COMF.

10. The attached Oxfordshire Covid-19 Recovery and Renewal Framework as set out in Appendix Five sets out an approach for efficiently and effectively co-ordinating resources as appropriate, for recovery and renewal activities across the county.  The framework for recovery and renewal is arranged around three key aims:

·         Consolidating recovery and building resilience: Protecting key services and keeping social life and the economy open by sustaining our system response to COVID-19 and working together on addressing new pressures. This includes changes to service delivery as well as ways of working e.g. engagement with Voluntary and Community Sector (VCS), businesses and key partners.

·         Addressing the unequal impact of COVID-19: Proactively using qualitative and quantitative data and insight to identify the groups most impacted across a range of cross-cutting issues, beyond the immediate impact on health, and tackling impact with a focus on the total strengths and needs of individuals and families

·         Supporting renewal: Identifying new approaches and activities underpinned by the lessons we have learnt to date, building Oxfordshire’s resilience, not only against future waves of the pandemic but also in terms of economic and community resilience to wider societal challenges including climate change and ecological impacts.

11. Across the three themes, two cross cutting priorities are recognised as needing to inform recovery and renewal thinking across the county:

·         Climate change action

Championing climate action across the County as we work together to address climate change, build climate resilience and support nature recovery. 

 

·         Tackling inequality

Driving equal access and delivery of support across all local communities, narrowing health, social and educational inequalities and tackling poverty.

 

12. By supporting the Oxfordshire framework, system partners are committing to collaborate and co-ordinate where it is beneficial to do so, and therefore drive delivery through partnership working:

·         Support for the framework will ensure continued system partnership working, established during Covid-19 and extending to recovery and renewal initiatives.

·         Through partnership working, it has and will further enable aligned allocation and delivery of grant funding as quickly and efficiently as possible.

·         System oversight will facilitate collaboration and wherever possible reduce duplication of delivery efforts and initiatives.

·         It will enable Oxfordshire partners to work together to recover from the impacts of COVID and implement changes in the light of what we have learnt for our communities, organisations and partnerships.

13. The framework has been scripted by Oxfordshire County Council, but developed in partnership through the Silver system group, which includes representatives from public sector partners across Oxfordshire, and has been endorsed by the Oxfordshire system chiefs group.

14. In response to the framework being supported by Cabinets, officers will review existing corporate plan activities, and will assess how they align to the Oxfordshire recovery themes identified.

15. To ensure efficient use of resources and avoid duplication it is proposed to report progress on the councils’ recovery and renewal actions, by expanding the current Covid-19 Response and Recovery theme in the established quarterly corporate plan reporting.

Options

16. There is no legal obligation to support the principles of the Oxfordshire Recovery and Renewal Framework, however doing so is a positive action demonstrating the councils’ commitment to working with other public sector partners and the voluntary sector to support residents and businesses as they continue to adapt and live with Covid. 

Climate and ecological impact implications

17. All activities included in the existing corporate plan delivery plans have been assessed for their climate and ecological impact, and there are not considered to be any additional adverse impacts by supporting the principles within the Oxfordshire Recovery and Renewal Framework.

Financial Implications

18. Any additional activities undertaken as a result of support for the principles of the recovery and renewal framework will be fully grant funded or covered by existing resources as set out in the Corporate Plan delivery plans. Where resources are not available, activities will not be undertaken.  Therefore, it is considered that there are no additional financial implications by supporting the principles of this framework.

Equalities and Diversity implications

19. The Recovery and Renewal framework outlines the unequal impact of COVID and notes the need for additional analysis to fully understand the direct and indirect impacts.  Activity already underway through the Oxfordshire system, for example on health inequality, vaccine outreach and support to homeless individuals, is directly addressing equality and inclusion as it relates to COVID-19.  In the development and delivery of the themes set out within the framework and the progression of partnership planning and delivery activity, the assessment of the equality impact will be required.

Legal Implications

20. Supporting the principles of the Oxfordshire Recovery and Renewal Framework neither imposes nor infers any additional obligations on the council and it is therefore considered that there are no legal implications.

Risks

21. The only risk considered pertinent to supporting the principles or otherwise of this framework would be a possible reputational one amongst partner organisations were the councils not to support the framework and not take advantage of the opportunities and synergies that a partnership approach provides.

Other implications

22. There are not considered to be any other implications.

Conclusion

23. That Cabinet note the councils Covid-19 community support response activity to date and the agreed staff structure to continue the response and progress the recovery programmes, and that Cabinet supports the principles outlined within the attached Oxfordshire Covid-19 Recovery and Renewal Framework.

 

Background Papers

·        Appendix One – Community Hub activity statistics to December 2021 (see below)

·        Appendix Two – South business support grant activity statistics to December 2021

·        Appendix Three – Vale business support grant activity statistics to December 2021

·        Appendix Four – Proposed Community Support Hub Structure

·        Appendix Five – Oxfordshire Recovery and Renewal Framework (separately attached)

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Appendix One – Communications, Community and CSV support activity statistics to December 2021

 

Activity

Dates

South Volumes

South Amounts

Vale Volumes

Vale Amounts

Emergency Assistance Grant – VCS* organisations

October 2020 - March 2021

12

£49,343

12

£48,709

Emergency Assistance Grant - individuals

September 2020 - March 2021

111

£26,280

148

£23,330

Winter Support Grant

January - April 2021

496 households

£146,221

473 households

£141,517

Covid Support Grant

May - June 2021

59 households

£15,780

65 households

£15,245

VCS Transportation Grant

April - May 2021

10 VCS

£74,000

7 VCS

£62,363

Household Support Grant

December 2021

106 households

£29,025

322 households

£103,095

Supermarket vouchers for TTSP** recipients

August - December 2021

88

£13,750

142

£22,825

Outbound calls to TTSP recipients

August - December 2021

141

n/a

201

n/a

Total referrals dealt with - number of enquiries needing further support

January - December 2021

936

419

1091

533

Inbound enquiries - calls, emails, webform

January - December 2021

139

n/a

161

n/a

Food parcels to support vulnerable residents

January - December 2021

60

n/a

92

n/a

Test and Trace support payment

August 2021 – January 2022

1193 applications

635 valid claims

£317,500

1422 applications

721 claims

£360,500

Restart Grants

April 2021 - January 2022

671 claims

£5,629,365

472 claims

£4,002,021

Outbound self-isolation calls made

March - December 2021

4,441 calls made

Staffing support for health partners 

May 2021

14 staffing positions filled over 4 days

Holding hotels PCR** tests collected / delivered to test site

September - December 2021

26 journeys to collect tests from holding hotels and deliver to test site

Test and Trace – Local contract tracing door knocks

20 Oct 2020 – 19 Jan 2022

1427 individual visits completed to address across the districts

Inspections of businesses regarding compliance with Covid-19 restrictions.

Mar 2020-Dec 2021

South - 104

n/a

Vale- 83

n/a

Covid-19 Outbreak investigations (with OCC public health).

Mar 2020-Dec 2021

South - 15

n/a

Vale - 27

n/a

Investigations into allegations against businesses of non- compliance with Covid-19 restrictions.

Mar 2020-Dec 2021

South - 380

n/a

Vale - 235

n/a

Queries from businesses asking for advice and guidance regarding covid compliance

Mar 2020-Dec 2021

South - 315

n/a

Vale - 211

n/a

Offering free Food hygiene / H&S training to businesses to aid recovery

January 2022 – February 2022

841 course licence logins have been issued and 153 courses completed (South and Vale)

Completed food safety inspections.

March 2020 – January 2022

1544 (South and Vale)

Pavement licences implemented as a brand-new system and processed.

March 2020 – January 2022

70 applications in total – 5 refused and 3 withdrawn, 62 issued (South and Vale)

Premises/street trader inspections to assist with compliance

March 2020 – January 2022

80 (South and Vale)

Provided face coverings and stickers for inside taxis.

March 2020 – January 2022

n/a

On 02/03/2020, ED had 483 SVBS newsletter subscribers. As of 31/01/2022, the newsletter has 2,387 subscribers. An increase of 394%.

Over the course of the pandemic, ED have issued more than 90 newsletters, with specific features on availability of business grant programmes in 50 editions. This information is also shared through our Facebook and Twitter social channels, where SVBS hold combined follower numbers of 1,700.

Business engagement with the newsletter remains strong, for the most recent quarterly period of 1 Oct 2022 to 31 December 2022, 13 editions were sent, totalling 29,335 sends, 15,250 opens and 3,301 clickthrough’s. The open rate of more than 50% exceeds the industry trend for an average rate of 17-28%.

For the latest quarterly period of 1 Oct 2022 to 31 December 2022, the SVBS website received 11469 visits (please note, the website underwent a refresh in October, this statistic is for Nov / Dec only). Within January, this spiked to 2,151 new users within the month, with 15,826 page views, this coincided with the launch of new covid funding scheme, demonstrating there continues to be strong demand for financial support for businesses.

High Street and Public Spaces Social Distance Promotion and Covid Safety Campaign #DoYourBit

 

March - December 2021

Campaign costs split evenly across South and Vale from COMF funding

Total COMF spend of £83,701 from March – December 2021

We worked closely with teams including Business Support, Active Communities and in partnership with eight town councils in our districts to help us during our campaign.  They towns were:

 

 

Didcot

Henley

Thame

Wallingford

 

Abingdon

Botley

Faringdon

Wantage

 

Graphics for #DoYourBit social media posts and banners designed (x8 towns in 3 sizes for Facebook, Instagram and Twitter)

April 2021

12

 

12

 

Social media posts scheduled with #DoYourBit to promote free resources for businesses etc

 

April - July 2021

20

 

20

 

Town centre banners

March 2021

17

 

10

 

Banners for playgrounds

March

17

 

18

 

Banners for open spaces and parks in towns

April 2021 onwards

19

 

23

 

Posters (A3 and A4) for town centre businesses and districtwide downloadable from website

o   Generic

o   High street

o   Hairdressers

o   Pub

o   Café

o   Shop

o   Town hall or community centre

o   Public toilets

April 2021

16

 

16

 

Beer mats and coasters for cafes and pubs for town centres and given out at food outlets by Covid Marshalls and Food Safety inspectors

April 2021

1,250

 

1,000

 

Table wraparound display/signage for cafes and pubs for town centres and given out at food outlets by Covid Marshalls and Food Safety inspectors

April 2021

1,600

 

2,600

 

Venue banners for council community and leisure centres

May 2021

8

 

5

 

Market day lamppost wraparounds for town centres

April 2021

38

 

60

 

Park banners – smaller for parishes

Playground banners – smaller for parishes

May 2021

14

 

5

 

Posters for venues for guesthouses, hotels and B&Bs – downloadable format

May 2021

1 design

 

1 design

 

‘it’s not over yet’ themed billboard large poster sites and bus stops campaign x3 designs

 

June – September 2021

Didcot Park Way x 11 posters

X1 Wallingford at Beechcroft development

 

X3 Botley bus stops

X2 Wantage

X1 Faringdon

 

‘it’s not over yet’ themed adverts in Herald newspaper series over 4 weeks

7, 14, 21, 28 July 2021

Wallingford, Didcot x4 ads

 

Abingdon, Wantage & Grove x4 ads

 

Outdoor pools and splashpad promo banners with covid safety messages

July 2021

Abingdon x7

 

Wallingford x8

 

* Voluntary and community sector, ** Test and trace support payment, *** Polymerase chain reaction (laboratory) test.

 


Appendix Two – South business support grant activity statistics to December 2021

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

South Oxfordshire District Council

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ALLOCATION

 

NO. IN SCOPE

 

VALUE IN SCOPE

 

NO. PAID

 

TOTAL PAID

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SBGF/RHLGF

£27,494,000

 

2,181

 

£27,645,000

 

1,993

 

£25,630,000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LADGF

 

£1,157,250

 

 

 

 

 

199

 

£1,070,000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LRSG

 

£16,223,863

 

 

 

 

 

4,287

 

£10,937,436

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CSP

 

£102,400

 

 

 

 

 

57

 

£57,000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RESTART

£7,500,150

 

 

 

 

 

671

 

£5,629,365

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OMICRON

£1,482,084

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AVAILABLE

 

SPENT

 

 

 

 

 

 

ARG

 

£5,868,915

 

£1,589,996

 

72.91%

 

1,254

 

£4,278,919

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Initial

£2,841,140

 

 

 

 

 

 

 

 

 

 

 

Top Up 1 (Jan 21)

£1,261,900

 

 

 

 

 

 

 

 

 

 

 

Top Up 2 (May-July 21)

£1,415,700

 

 

 

 

 

 

 

 

 

 

 

Top Up 3 (Jan 22)

£350,175

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TOTAL GRANTS

£59,828,662

 

 

 

 

 

8,461

 

£47,602,720

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SBGF/RHLGF – Small Business Grant Fund/ Retail Hospitality and leisure Grant Fund

LADGF – Local Authority Discretionary Grant Fund

LRSG – Local Restrictions Support Fund

CSP – Covid Support Payment

RESTART – Restart grant

OMICRON - Retail Hospitality and leisure Grant Fund

ARG – Additional Restrictions Grant

 

Appendix Three – Vale business support grant activity statistics to December 2021

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vale of White Horse District Council

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ALLOCATION

 

NO. IN SCOPE

 

VALUE IN SCOPE

 

NO. PAID

 

TOTAL PAID

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SBGF/RHLGF

£17,810,000

 

1,468

 

£18,310,000

 

1,350

 

£17,025,000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LADGF

 

£747,000

 

 

 

 

 

98

 

£545,000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LRSG

 

£10,998,894

 

 

 

 

 

2,951

 

£7,269,783

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CSP

 

£64,000

 

 

 

 

 

40

 

£40,000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RESTART

£5,202,126

 

 

 

 

 

471

 

£4,002,021

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OMICRON

£1,104,075

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AVAILABLE

 

SPENT

 

 

 

 

 

 

ARG

 

£5,271,443

 

£1,292,045

 

75.49%

 

809

 

£3,979,398

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Initial

£2,720,140

 

 

 

 

 

 

 

 

 

 

 

Top Up 1 (Jan 21)

£1,208,157

 

 

 

 

 

 

 

 

 

 

 

Top Up 2 (May-July 21)

£1,081,150

 

 

 

 

 

 

 

 

 

 

 

Top Up 3 (Jan 22)

£261,996

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TOTAL GRANTS

£41,197,538

 

 

 

 

 

5,719

 

£32,861,202

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SBGF/RHLGF – Small Business Grant Fund/ Retail Hospitality and leisure Grant Fund

LADGF – Local Authority Discretionary Grant Fund

LRSG – Local Restrictions Support Fund

CSP – Covid Support Payment

RESTART – Restart grant

OMICRON - Retail Hospitality and leisure Grant Fund

ARG – Additional Restrictions Grant

 


 

Appendix Four – Proposed Community Support Hub Structure

 

Hendriette Knouwds
 Connector Supervisor 
 1 FTE (March 2023)
 (Seconded)
 ,Grover Hall
 Logistics Supervisor
 1 FTE (March 2023)
 (Seconded)
 ,Victoria Youds
 Community Connector 
 1 FTE (March 2023)
 (Seconded) 
 ,Emily Knight
 Community Connector
 1 FTE (March 2023)
 ,Sina Leasuasu
 Community Connector
 1 FTE (March 2023)
 ,Vacant
 Community Connector (Recovery)
 1FTE (March 2023)
 ,Volunteer Response
 flexible staff resource to respond to local outbreaks and additional waves.
 ,Louise Birt
 Community Hub Team Leader
 1 FTE (March 2023)
 (Seconded)
 ,Jayne Bolton
 Community Wellbeing Manager
 Recovery Lead
 ,Ben Coleman
 Programmes Manager
 Response and Triage Lead
 ,Adrianna Partridge
 Deputy-CEO (Silver Lead)
Supporting Teams:
 Assurance, Communications, Community Enablement, Customer Service, Environmental Health, HR, IT, Policy & Insight
Note: Community Hub posts up to Team Leader are fully funded via COMF.